Look for the bar code stickers on your printer. The serial number on a Samsung printer can be user wherever an HP Serial number is requested. Try a keyboard command. The product information label contains your serial number and product number. You can find it either on the back of your laptop, inside the battery compartment or under the cover on the back of the laptop.
Find your serial number using a keyboard command. If your laptop is currently functioning you can find the serial number by using a simple keyboard command. Depending on your desktop model you can find it on the side, top, front or back of the computer.
For All-in-One PCs you will find it on the back. If your computer is currently functioning you can find the serial number by using a simple keyboard command. Locate the product label. For almost all HP products, the product information label can be found from one of the following locations: A label attached to the product usually on the underside Laser etching on the surface of the product Inside the battery compartment A purchase invoice or receipt Product packaging or shipping box Documentation that came with the product.
Examples of where to find your product information label. Europe, Middle East, Africa. Asia Pacific and Oceania.
The Virtual Agent is currently unavailable. Please try again shortly. Tell me what you're looking for and I can help find solutions. The metrics you choose to report should be meaningful and authentic in that they tell a true story about your customer service.
They should also be measures that your team can impact, or they risk being useless at best and demoralizing at worst. However, customer service tools are often low on the priority list for companies who have limited budgets. Keep in mind that having the tools you need can make a big impact on your team and your customers.
Your help desk tool is your primary platform for customer conversations. Choose this one the most carefully, because it is the tool you will use the most, second only to your product. Be sure to involve the people who will be using the help desk and get their input.
What functionality do you need? How many people need to use it? What sort of conversations will it be handling? What platforms does it need to support? What do you want to report on? What apps do you need to integrate with?
Do you have a requirement to connect with your CRM or your social media tools? Do you need API access for critical functions? Even a small improvement in usability, performance and functionality can make a huge difference when you multiply them by all the hours your customer service team will be using them.
From your initial search to final purchase and setup, this unbiased resource will help make choosing any help desk easier. Have you ever walked around to the back entrance of a fancy store? Suddenly the sleek design and beautiful lighting is replaced with overflowing skip bins and exhausted employees sneaking a quick cigarette. Customer service teams are often heavily dependent on internal systems like custom database searches, configuration pages, and logging systems to access customer information, fix issues, and report back to the company.
If you truly value their contribution, spend some time and effort to make those tools efficient and, if not attractive, then at least not actively painful to use. Allowing your customer team some flexibility in which tools they use to get their job done will help them be more effective.
Help Scout, Basecamp, and other forward-thinking companies provide budgets for individuals to purchase small pieces of software and hardware that suit their requirements. Leave your team with flexibility everywhere you can, because you will gain back much more than it costs you.
Developing a knowledge base is time consuming, no doubt. But your investment will be rewarded tenfold when your customers can find answers on their own, lessening the strain on your support team. They also allow for faster onboarding and greater consistency of support. A knowledge base will also save time when responding to common customer questions. Not only is the customer service team able to quickly answer the question, it also helps the customer learn that there is a knowledge base available to them at any time.
Most help desk software offers knowledge base reporting , a valuable tool for successfully scaling your support. It will show you where your customers are getting stuck, what documents need updating or adding, and how to prioritize product improvements. Internally, taking the time to write down how certain issues are handled and how to use different tools will let new team members grow their skills without needing to disrupt the existing team.
You can build your knowledge base as you go, either as demand arises or by working from a support content calendar. No matter how great your frontline staff is, their experience is inevitably shaped by what the rest of the company does, too. The goal of a customer-focused company should be to build in systems across teams that support great service so that delighting customers is more of an automatic outcome of doing business, rather than an occasional, heroic feat.
Support managers can take these steps to build systems into their teams:. Give them tools and information to make better decisions, and back them up on it. Automate customer-friendly processes This ensures a more consistent customer experience and requires fewer decisions, which saves time for everyone involved. Create feedback loops Actionable input from customers needs to make it past support to be useful. Make sure you are providing a framework for your support team to share customer feedback with your product team and others.
Support your team Your customer support team is fielding the good, the bad and the ugly day in and day out, so treat them with the respect they deserve.
They are also the voice of your customer, so involve them in product and strategy meetings. Celebrate their successes, and hold them accountable for their work.
Customer service is not like a project that has a beginning, middle and end. It is ongoing work that must adapt over time as the market changes, your customers change, your team changes, and as you learn.
You may decide to add new channels of support, select new tools or set new targets, but always remember to define good customer service for yourself and build out from there. Your execution will need to adapt to the changing environment, but your principles of customer service will hold true. After running a support team for years, Mat joined the marketing team at Help Scout, where we make excellent customer service achievable for companies of all sizes.
Connect with him on Twitter and LinkedIn. Make the Most of Your Interviews. The Personality that Succeeds in Customer Support. Scaling Customer Service on a Growing Team. The 27 Best Customer Service Books. Actionable customer service tips and ideas, delivered weekly. No sales pitches, no games, and one-click unsubscribe. I should have followed the instructions.
Find support contact options like chat, phone number or email specific to your HP Products including Service Locations and Check repair status. You can also use our online troubleshooting services to get support and drivers. Find and contact HP Customer Support, download drivers, manuals and troubleshooting information for HP products, including pcs, laptops, desktops, printers, tablets, apps and services. Customer Care & Support. Agricultural Products and Industrial Teams Energy Team Northern/Eastern Utility Team: Central/Southern Utility Team: